- Operator
- ZUNOAI Software Pvt Ltd
- Registered office
- WeWork, Tech Embassy Village, No. 496, Block - L, Devarabisanahali, Bellandur, Bengaluru, Karnataka, India - 560103
- Privacy contact
- contact@talenceai.com
This notice describes Talence AI’s current privacy approach. It should be read with applicable customer agreements and any notice provided by the employer managing a recruitment process.
The contexts in which we process data
Talence operates in several distinct contexts, and our role depends on the activity.
Website visitors and business contacts
We determine the purposes of processing information submitted through this website, demo requests, business correspondence, and basic technical logs.
Customer and account data
We process company administrator, recruiter, interviewer, billing, authentication, and workspace information to provide and secure Talence AI.
Candidate data for employers
A customer generally determines why candidate information is processed and how hiring decisions are made. Talence generally processes this information to provide the recruiting service under the customer’s configuration and instructions.
Candidate-direct services
Where Talence offers a candidate account or portal directly, Talence may determine separate purposes for operating, securing, and supporting that account. The applicable role therefore depends on the specific processing activity.
Information we process
- Website and demo information, including name, work contact details, company, enquiry, and consent records.
- Customer account information, including organization, authorized users, roles, subscription and support records.
- Candidate and recruiting information, including resumes, contact details, applications, job history, skills, evaluation information and recruiter actions.
- Communication information from supported email or WhatsApp workflows, including message content, delivery context and human handover state.
- Interview information, including participants, dates, time zones, status and provider-generated meeting details.
- Integration metadata and encrypted credentials needed to operate customer-authorized calendar or communication connections.
- Technical, security and usage information, including device/browser information, IP address, timestamps and operational logs.
How we collect and use information
We receive information directly from people, from Talence customers and authorized users, through customer-authorized integrations, and automatically when our services operate. We use it to provide recruiting workflows, understand resumes and job-related evidence, support candidate communication, coordinate interviews, administer subscriptions, secure the service, respond to requests, meet legal obligations and improve reliability. We do not use candidate information for unrelated advertising.
AI-assisted processing
Talence may assist with job-related content, resume understanding, candidate evaluation, communication and workflow support. Outputs are intended to support human review—not silently replace employment decisions. Customers and recruiters remain responsible for defining job-relevant criteria, reviewing outputs and making hiring decisions.
AI outputs can be incomplete or incorrect. See our Responsible AI page for the controls and limitations we communicate to users.
Legal grounds and customer instructions
The legal basis depends on the activity and applicable law. It may include performance of a contract, legitimate interests balanced against individual rights, consent, and compliance with legal obligations. Customers are responsible for identifying an appropriate basis for candidate processing they control and for providing required candidate notices. Where Talence acts as a processor or service provider, we process customer-controlled data under documented instructions and applicable contractual terms.
Sharing, service providers and integrations
We disclose information only as needed to provide and secure the service, follow customer instructions, complete a requested integration, comply with law, or protect rights and safety. Recipients may include cloud hosting, AI, communications, support, payment and calendar/meeting providers. Google, Microsoft, WhatsApp and other customer-authorized providers operate under their own terms and privacy practices. We do not sell candidate resumes or recruiting profiles.
Retention and deletion
Retention depends on the processing context, customer configuration, contract, legal obligations, security needs and dispute requirements. Customer-controlled candidate data is retained and deleted according to the customer relationship and applicable instructions. We remove or de-identify information when it is no longer reasonably required, subject to backups and lawful retention. Contact us or the relevant employer for a request concerning candidate data.
Security and international processing
We use technical and organizational safeguards appropriate to the service, including role-based access, company-level boundaries, encrypted transport and protected integration credentials where implemented. No service can guarantee absolute security. Information may be processed in countries other than the person’s location; where applicable, Talence and its customers are responsible for appropriate transfer safeguards. We do not claim a universal data-residency guarantee.
Your choices and rights
Depending on location and context, individuals may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or review of certain automated processing. Rights are subject to legal conditions and exemptions. For customer-controlled recruiting data, the employer is usually the most direct contact; Talence will assist customers as contractually and legally required.
Children, changes and contact
Talence is designed for business recruiting and is not directed to children. Customers must use the service consistently with laws governing candidates and minors. We may update this notice as our services or legal obligations change and will post the effective date here. Privacy and grievance enquiries may be sent to contact@talenceai.com.